Crowd of People with masks

COVID Readiness Plan

Arrival Program

Help before and after to Canada for international residents

The Arrival Service Program represents the attitude of our staff where we always welcome new neighbours into our community. ​


We would like to assist you with your move to Waterloo during these unprecedented times by helping you before and after your arrival.  

The Program Will Include:

Airport Transportation​


To assist with your arrival, this program will cover your transportation from Toronto’s Pearson International Airport to Waterloo for all international residents travelling by air.​

Please provide proof of receipt and we will refund you transportation. Please contact our leasing agents for any questions on how to best process your refund.  



A letter outlining the resident’s self-isolation plan for the airport​

When you arrive in Canada, you will be asked to provide a plan to quarantine for 14 days including confirmation of where you will be staying. ​

We will write you a letter confirming your stay with us that you can present upon arrival. ​

Arrival Kits​


We will have masks and hand sanitizers readily available for our residents!

eGift Card

$50 Instacart eGift card for groceries.​

To assist with your move to Waterloo, we will provide you with a jump start on your grocery list with a $50 eGift card to shop at Instacart! Instacart delivers groceries to your doorstep in as little as an hour.