Crowd of People with masks

COVID Readiness Plan

Arrival Program



The Arrival Service Program represents the attitude of our staff where we always welcome new neighbours into our community. ​


We would like to assist you with your move to Waterloo during these unprecedented times by helping you before and after your arrival.  

The Program Will Include:

Airport Transportation​


To assist with your arrival, this program will cover your transportation from Toronto’s Pearson International Airport to Waterloo for all international residents travelling by air.​

Please provide proof of receipt and we will refund you transportation. Please contact our leasing agents for any questions on how to best process your refund.  



A letter outlining the resident’s self-isolation plan for the airport​

When you arrive in Canada, you will be asked to provide a plan to quarantine for 14 days including confirmation of where you will be staying. ​

We will write you a letter confirming your stay with us that you can present upon arrival. ​

Arrival Kits​


We will have masks and hand sanitizer readily available for our residents!

eGift Card

$50 Instacart eGift card for groceries ​

To assist with your move to Waterloo, we will provide you with a jump start on your grocery list with a $50 eGift card to shop at Instacart! Instacart delivers groceries to your doorstep in as little as an hour.